WORKFLOW SOLUTIONS

Workflow GBS, is an intelligent workflow solution designed to help business organisations streamline and manage their operations efficiently in today’s dynamic and increasingly competitive business environment.

Workflow GBS is brimming with innovative functions and features to assist companies organise and standardise all aspects of day-to-day operational activities. With just a few keystrokes, it can generate and send all necessary correspondence, pertaining to the workflow process, to the customer or client.

The application automatically tracks all critical workflow processes via an online, real-time ‘To Do’ list. This enables the productivity and performance of each user to be monitored and be made available in reports.

Apart from enhancing operational efficiency within the organisation, Workflow GBS also facilitates the online sharing of information with business associates, customers and other authorised parties, outside the organisation. Information is shared by extending Workflow GBS to these external parties, through standard communication protocols.

BUSINESS TEMPLATE

  • LitigatePower
  • PowerConvey
  • CreditRecovery
  • CreditAdmin
  • ClaimsFlow

LITIGATEPOWER

Litigation files of various natures assigned by your clients such as banks, finance companies, credit card companies and insurance companies can be managed efficiently with a good workflow management system.

LitigatePower is a ready-made Business Application Template from WORKFLOW GBS. It electronically monitors and controls the flow of work around an organisation – keeping track of each task, where it should go next, and the information and rules required to complete each process.

By combining workflow with case management, key tasks alerts and escalation, document management and performance reporting, WORKFLOW GBS provides the most comprehensive solution to automate your business processes.

POWERCONVEY

Conveyancing files of various natures assigned by clients such as financial institutions, credit, and leasing companies can be managed efficiently with a good workflow management system.

PowerConvey is a ready-made Business Application Template from WORKFLOW GBS. It electronically monitors and controls the flow of work around an organization – keeping track of each task, where it should go next, and the information and rules required to complete each process.

By combining workflow with case management, key tasks alerts and escalation, document management and performance reporting, WORKFLOW GBS provides the most comprehensive solution to automate your business processes.

CREDITRECOVERY

Credit collection and recovery processes for default accounts can be tedious, complex, lengthy and very often plagued by evasive actions, disputes, and oversight, causing further financial loss to corporations. The efficient management of default accounts is, therefore, critical to improve your bottom line thus enhance profitability. CreditRecovery is a ready-made Business Application Template from WORKFLOW GBS. It electronically monitors and controls the flow of work around an

CreditRecovery is a ready-made Business Application Template from WORKFLOW GBS. It electronically monitors and controls the flow of work around an organization – keeping track of each task, where it should go next, and the information and rules required to complete each process.

By combining workflow with case management, key tasks alerts and escalation, document management and performance reporting, WORKFLOW GBS provides the most comprehensive solution to automate your business processes.

CREDITADMIN

Credit evaluation, approval, and administration processes can be laborious, tricky, lengthy and very often plagued by fraud, risk, and oversight, causing unnecessary costs to financial institutions. The efficient management of credit facility is, therefore, critical for financial institutions to improve profitability, remain competitive and enhance customer service at various levels. CreditAdmin is a ready-made Business Application Template from WORKFLOW GBS. It electronically monitors and controls the flow of work around an

CreditAdmin is a ready-made Business Application Template from WORKFLOW GBS. It electronically monitors and controls the flow of work around an organization – keeping track of each task, where it should go next, and the information and rules required to complete each process.

By combining workflow with case management, key tasks alerts and escalation, document management and performance reporting, WORKFLOW GBS provides the most comprehensive solution to automate your business processes.

CLAIMSFLOW

Insurance claim processes can be complex, lengthy and very often plagued by fraud, risk, and oversight, causing great financial loss to the insurer. The efficient management of claims files is, therefore, critical for insurance companies to improve their profitability, remain competitive and enhance customer service at various levels. ClaimsFlow is a ready-made Business Application Template from WORKFLOW GBS. It electronically monitors and controls the flow of work around an organization – keeping track of each task, where it should go next, and the information and rules required to complete each task. By combining workflow with case management, key tasks alerts and escalation, document management and performance reporting, WORKFLOW GBS provides the most comprehensive solution to automate your business processes. document management and performance reporting, WORKFLOW GBS provides the most comprehensive solution to automate your business processes.

ClaimsFlow is a ready-made Business Application Template from WORKFLOW GBS. It electronically monitors and controls the flow of work around an organization – keeping track of each task, where it should go next, and the information and rules required to complete each task. By combining workflow with case management, key tasks alerts and escalation, document management and performance reporting, WORKFLOW GBS provides the most comprehensive solution to automate your business processes. document management and performance reporting, WORKFLOW GBS provides the most comprehensive solution to automate your business processes.

By combining workflow with case management, key tasks alerts and escalation, document management and performance reporting, WORKFLOW GBS provides the most comprehensive solution to automate your business processes.

Document management and performance reporting, WORKFLOW GBS provides the most comprehensive solution to automate your business processes.

ADD-ON MODULES

  • AlarmClock
  • On The Web
  • Postman

ALARM CLOCK

AlarmClock, an intelligent yet user-friendly event monitoring mechanism, is one of the most important Add-On Software Modules available from WORKFLOW GBS.

WORKFLOW GBS considers a workflow process as ‘outstanding’ when it violates the rules defined through the ‘Trigger Point’ settings. AlarmClock is a background process working round the clock to constantly picks up such outstanding workflow processes.

The ‘Trigger Point’ setting on workflow processes, usually applies to those critical ones, can be established by individual users as well as grouping of users, each with different rules/parameters such as grace period, for more effective monitoring.

As it picks up outstanding workflow processes, to alert users for prompt and timely execution, this AlarmClock will accumulate all outstanding workflow processes into a ‘To Do List’ that can be generated on an online real-time mode as well as a future date. This ensures oversights in outstanding workflow processes due for execution are both minimised and contained.

Apart from user-definable critical workflow processes, the AlarmClock also identifies and picks up a number of other important activities like Incoming New Mail and Keep-In-View cases that matches standard system-defined conditions.

By having AlarmClock installed, your critical workflow processes are tracked online and real-time. Effectively, enabling close monitoring of staff performance and better decision making.

ON THE WEB

On The Web, is the Web-based version of WORKFLOW GBS. It was conceived and developed in response to popular market demand for a more flexible platform in accessing WORKFLOW GBS. On The Web is developed using a popular and proven development tool, the Visual Studio suite of products from Microsoft Corporation, coupled with the application of object-oriented programming (OOP) technique. On The Web provides an easy-to-access and ease-of-use platform for functions like data entry, individual transaction

On The Web is developed using a popular and proven development tool, the Visual Studio suite of products from Microsoft Corporation, coupled with the application of object-oriented programming (OOP) technique. On The Web provides an easy-to-access and ease-of-use platform for functions like data entry, individual transaction

On The Web provides an easy-to-access and ease-of-use platform for functions like data entry, individual transaction processing, and inquiry. These functions can also be carried out on the Windows-based platform together with the other functions such as administration of the System, setting up of workflow and document templates as well as batch processing. On The Web is equipped with intuitive screen navigation and easy-to-use graphical user interfaces. Its internet-enable capability allows remote users from branch offices, business

On The Web is equipped with intuitive screen navigation and easy-to-use graphical user interfaces. Its internet-enable capability allows remote users from branch offices, business associates, and other authorized parties to access WORKFLOW GBS over the Internet easily, anytime and anywhere.

The connectivity (of secure information exchange) between the remote users and the Server on which WORKFLOW GBS resides can be established via industry-standard SSL (Secure Socket Layer) protocol and/or with VPN (Virtual Private Network) setup.

POSTMAN

Aside from enhancing operational efficiency within a corporation through one of the ready-to-use business workflow models from the Business Application Template component, WORKFLOW GBS also provides a facility for a corporation to have online exchange of business information of various natures with business associates, customers and other authorised parties outside of the corporation to achieve greater overall efficiency. This online communication facility is made possible by the unique Multiple Collaborators Per Case Design coupled with an innovative file exchange facilitator called Postman, one of the utilities from the Add-On Software Module component available from WORKFLOW GBS. The unique Multiple Collaborators Per Case Design allows a business transaction record [Case] to be worked on by another party, called a Collaborator, other than the originator of the Case. The Collaborator can be from within the same corporation or from an external entity. Information such as business data,

The unique Multiple Collaborators Per Case Design allows a business transaction record [Case] to be worked on by another party, called a Collaborator, other than the originator of the Case. The Collaborator can be from within the same corporation or from an external entity. Information such as business data, email, and attachment pertaining to a Case can be exchanged between the originator and Collaborators so that all parties have the latest status as well as a consolidated view. Postman supports secure connection on a many-to-many basis through standard communication protocol either via point-to-point dial-up or leased lines and Internet communication. With Postman, external Collaborators can

Postman supports secure connection on a many-to-many basis through standard communication protocol either via point-to-point dial-up or leased lines and Internet communication.

With Postman, external Collaborators can utilize other third-party application to establish online communication with your corporation [or originator of a Case]. In addition, all parties can achieve seamless integration with the strength of other products from WORKFLOW GBS that best suit their business operation requirements.