Preamble

We believe you deserve a courteous, fair and prompt service. If there are any circumstances when our service does not meet your expectation, please contact us using the appropriate contact details below and provide the Policy Number / Claims Number and Insured Person’s Name.

  • Firstly with the department or person, you dealt with us on how you would like the problemto be solved.
  • Secondly, if the problem is not solved to your satisfaction, then make a formal written complaint to the Complaint Unit.

Procedure To Lodge A Complaint

Complete the complaint form and provide the following information:

  • Full Name
  • Email Address
  • Mobile/Hp Number
  • Correspondence Address
  • Details of Complaints
  • Relevant Documents

Acknowledgment Of Complaint

We will acknowledge the complaint within 2 working day and keep you informed of the progress. We will do our best to resolve the matter to your satisfaction within fourteen (14) days or such time period needed, in complex cases, which we will keep you informed.

Redress Avenue

If you remained dissatisfied with our decision you can refer the matter to OMBUDSMAN For FINANCIAL SERVICES (OFS) within six (6) months after the final decision was made or BANK NEGARA MALAYSIA through BNMTELELINK or BNMLINK.

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Ombudsman for Financial Services (OFS) (664393P)
(Formerly known as Financial Mediation Bureau (FMB))
Level 14, Main Block
Menara Takaful Malaysia
No.4, Jalan Sultan Sulaiman
50000 Kuala Lumpur
Telephone No .: 03-2272 2811
Fax No            .: 03-2272 1577
Email               : enquiry@ofs.org.my
Website           : www.ofs.org.my

 

OFS Jurisdiction:.

    • Dispute involving financial services or products – RM250,000
    • Dispute on motor third party property damage insurance/takaful claims – RM10,000
    • Disputes on an unauthorised transaction through the use of a designated payment instrument or a payment channel such as internet banking, mobile banking,telephone banking or on unauthorized use of cheque. – RM25,000

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BNM
Director,
LINK & Regional Office,
Bank Negara Malaysia
P.O. Box 10922
50929 Kuala Lumpur
Telephone No   .: 1-300-88-5465
Fax No              .: 03-2174 1515
Email                  : bnmtelelink@bnm.gov.my

Contact Us

HEAD OFFICE – KUALA LUMPUR

head-office-kuala-lumpur

BRANCHES

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BUSINESS CENTER

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